ExposureManager News & Tips

IMPORTANT FEATURE NOTE!

Congratulations to all who have been successful in the use of the ExposureManager customizable products including trading cards, the Topps Amateur Trading Cards line and magazine covers.  As the new school year and new Fall sports seasons draw near, we felt it necessary to point out a potential oversight .

We note that many of you have enabled the use of these template-required products but have not yet selected templates to use for customization by your customers.  This can leave the customer without an actual product to fulfill and does not allow the information collection process to occur in the shopping cart. 

By design, we left the template selection step as an option for you, the businessperson, to decide whether or not you wanted to use our graphical templates or your own.  It seems however, that with that second step being ‘skipped’ it is leaving customers unable to enter their personalized data or choose which template they want while in the shopping cart.

PLEASE check the set-up inside the relevant pricesheet(s) and be sure to enable the templates you want access to, including trading cards and magazine covers.

ALSO remember that if you create a new pricesheet from an existing pricesheet that already has these products, the new pricesheet doesn't carry over the templates already enabled!  You'll need to activate them (again) in the newly-created pricesheet.

We apologize for any inconvenience but assure you this additional step will alleviate any issues you might be experiencing with customer orders which include these products.

Have a wonderful and profitable summer.

The ExposureManager Team...

Authorize.net is back

For our users... Our payment processing company, Authorize.net, had been offline due to a fire at their facility in Seattle, WA.

It appears they've restored their card/transaction processing.

We regret the inconvenience and appreciate your patience.

If you have any questions or see any lingering issues, please contact us directly at:

support@exposuremanager.com

Regards,
Bruce Fairclough
Director, Customer Support

New Trading Card Product

Just in time for the sports seasons...!

By special arrangement, we are now offering genuine
TOPPS Amateur Trading Cards ® ...

Available in ALL account levels now!

These cards are fully customizable and allows the customer to adjust the photo in the checkout process. The customer also gets to add a variety of player info, like name, team, year, coaches, etc.  These cards are sports "neutral" and can be used for ANY sport! 

Like all products, these are added to your product offerings directly from your pricesheets...  Be sure to enable the product templates in your product setup!

Topps Amateur Sports Cards are printed on real card stock, on the same printing presses that produce many of Topps' limited edition rookie cards. The cards are then UV-coated and wrapped in foil. Template designs are adapted from original art produced for Topps' professional sports cards. Each Topps Amateur Sports Cards pack contains 12 amateur cards, one Topps professional sports card, one "Topps of the Class" redemption coupon and a piece of Bazooka® bubble gum.

ExposureManager's easy-to-use order entry / customizer tool gives consumers control of the image selection, the Topps Amateur Sports Cards template choice and the player's personal and performance biography.

A set of 12 (1 dozen) has a wholesale cost of $11.95.

New Uploader is Live!

We're pleased to announce the implementation of our newly-developed Flash-based web-uploader. 

You will encounter this now when you go to upload via the normal "Upload Photos" command from your menu. It has a similar interface, but all the same choices for the settings remain as the previous web uploader.

You can continue to choose where you display your photos, the print status, how they are sorted and whether or they are resized prior to uploading.

In summary, when presented with the interface, you click on the green "plus" button ("+") and browse and select the images you wish to upload.  All the other settings options remain the same as the previous uploader.

This new version of the uploader uses a completely different technology than our previous uploader and we're expecting our users will find this to be far more stable and less problematic across a variety of browser platforms and browser versions.

NOTE:  There are known, continuing issues with the Safari browser that have existed for some time.  Firefox continues to be our recommended browser for uploading, as well as Internet Explorer.

CLICK HERE for our Knowledgebase info concerning our new web uploader.

Almost all browsers are equipped with a Flash player.

PLEASE NOTE!  (Requires free Flash viewer plug-in v10 or higher....)
http://get.adobe.com/flashplayer/

(Updating your Flash player only takes a couple of clicks at the above link...)

4x8 holiday templates released

Hi everybody,

The 4x8 holiday templates have been added to the site. They will be available through ROES by Wednesday morning.

The next templates we will be adding are event tickets, sport borders for 8x10s, and baby/wedding/save the date announcements, as well the trading card templates.

To add the 4x8 templates to your existing 4x8 photo card products, simply click on 'edit' next to the product in your price sheet. You can then select from over a 100 different templates, or simply offer all by clicking on 'select all'. For more information on this, please see the knowledge base article.

Trading cards and Magazine covers are now available!

Yes, they are finally here! Trading cards and magazine covers! You can now add the following products to your pricesheets:

- trading cards, set of 8: $4.95
- trading cards, set of 12: $5.95
- magazine cover (8x10): $3.49

With the trading cards you can select from 5 pre-designed templates (2x Football, 2x Soccer, 1 Generic) or use your own template. Please see our trading card tutorial if you want to use your own design. Trading cards are printed on thick 14pt card stock, and receive a special UV coating on the front. We're working hard on adding new designs. If there's a specific design you would like us to add, don't hesitate to let us know at PhotoExperts@exposuremanager.com

We currently have 14 different magazine covers that are available. These are:
- Cheer World
- Football Weekly
- Freestyle Swimming
- Golf Pro
- Gymnastics Monthly
- Hat Trick
- Lacrosse Journal
- Soccer Mania
- Softball USA
- Spike!
- Sports News
- Surf's Up
- Tennis Magazine
- Track & Field Magazine

To add trading cards and magazine covers to your pricesheet, please follow these steps:

1) Open the pricesheet you want to add these products to
2) Select your productgroup and click on 'add products'
3) The products can be found under 'Personalized products'. Select the products you want to add and click on 'add products at the bottom of your pricesheet'.
4) This step is important. To use our templates, you need go to the "edit" link for that product. Click on 'edit' next to the product name.
5) Choose 'select from templates' for 'product templates'
6) Then, from the choices you are offered, select your templates and hit 'update product settings'
7) Update the price for the product in your pricesheet and click 'update pricing & settings'

That's it!

You can see a preview of each template when you edit the product. For more information, see our knowledge base article. If you have any questions, please let us know at PhotoExperts@exposuremanager.com

Download fee now only $0.75

Based on all the feedback on the EM Yahoo! forum and our new Uservoice Feedback page, we decided to sharply reduce our download fee to just $0.75. Several users had expressed the desire to offer low-cost, low-res downloads available for posting on MySpace and Facebook.

With the new price, that is now possible. If you already offer digital downloads, the new pricing affects all existing products and there's no need to recreate your products.

If you want to offer a low-res download of the image that you uploaded for display only, you can do so by using the "Partial Fulfillment" feature of the pricesheet. Simply create your product, and click on 'edit'. You can then set the product to 'print ready', which in this case means your customer gets access to the low-res image immediately.

If you have any questions, please e-mail us at PhotoExperts@exposuremanager.com

20% off at-cost orders this weekend through ROES

We launched our own EM ROES version early today. To celebrate this, we are offering 20% off any order that is placed between now and next Monday (Oct. 20) 11.59pm PST.

To take advantage of this promotion, please enter the coupon code intro in the coupon field upon check out. Note: this is only available for products currently available through EM ROES.

To learn more about EM ROES, please see our introduction post. You can launch and install EM ROES here.

Place At-Cost orders from your desktop: EM ROES is here!

Great news for people that are looking for a faster way to place at cost orders. You can now do so right from your desktop using EM ROES. Not only that, but with EM ROES you can create proof prints (incl. watermarking and the image name printed below the photo) and proof books.

You can start using EM ROES now by going to:
http://www.exposuremanager.com/roes/index.html

If you have never used ROES before, you may be a little overwhelmed  by all the windows that open initially. We licensed the most extensive  version which comes with lots of extras like being able to create your  own templates and packages. For now, you can close the 'My Packages' and  'My Templates' windows, and even 'Customer Information' as it will  prompt you for that when you check out.

Personally I just keep the main screen open as everything else can be  opened when needed. The first thing you need to do is select a folder to  select images from. Keep in mind that ROES by default loads all images  in sub folders as well (you can turn this off under preferences) so  choose your folder wisely!

Once you have your thumbnails loaded, the next step is to select a  product. You do this by clicking on the 'Sizes' button on the bottom  left. To make browsing through products easier, I recommend you select  'Show Sizes Palette'. By default ROES selects our 'Regular Prints &  Products' catalog. This currently has all our smaller sizes,  enlargements up to 16x20, mugs, mousepads, etc. There's all a  personalized products category and greeting cards category. Right now,  there are a dozen or so magazine covers in there and 20 4x6 greeting  cards. Lots more to come in the next few days. If you are curious to see  what the greeting cards and magazine covers look like, EM ROES is an  easy way to browse through them.

Your next step is to select a product that you'd like to purchase and  simply double click the thumbnail or drag it onto the canvas. You can  now crop it, select paper type and tone (color, B&W or sepia). When you  are done, click on 'add to order'. When you are done, click on 'review  order' and follow the steps.

What if you would like to order lots of prints? In that case you can  select all the photos you'd like and drag them all onto the canvas in  one go. This allows you to order 100s of photos in just seconds!

In addition to our regular prints catalog, we also have a 'proof prints'  catalog and a 'proof books' catalog. Proof prints allow you to put a  watermark (you can use your own message) on each print, as well as  putting the filename on a little strip underneath the photo. That makes  it easy for your customer to identify which photos they would like to order.

We're very excited also about our 'proof books'. The proof books are  spiral bound, and come with an optional transparent cover and hard back.    Ever since we started ExposureManager people have been asking us about  proof books and we're thrilled to be able to offer them now.

As a special ROES introduction, we are offering a 20% off any order this  weekend. Just use the coupon code 'intro' upon checkout.

If you have any questions, drop us a line at PhotoExperts@exposuremanager.com

Donovan Janus
Chief Executive Officer
ExposureManager.com - Focus on Sales

Lab maintenance complete

Hi everybody,

The lab maintenance was completed and we're all ready to receive our new machine on Thursday! Uploaded orders should now process to 'sent to printer'.

Donovan